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Frequently Asked Questions

I purchased an item, but I didn't receive it in-game.

In the off-chance that you purchase an item, but find it missing from your inventory, we want you to know that we are ready to help! All you need to do is gather information on the situation and submit it to us in a support ticket.

The information that we need to best serve you is as follows:

1) Character name
2) Server name
3) Item name
4) Item price
5) Date of the incident
6) Approximate time

To submit a support ticket, please visit here:

Once this information has been submitted to us, please give us time to investigate the issue for you and resolve it. Please know that billing related issues are very sensitive and take longer to process, but we want you to know that we will work hard to resolve your issue as quickly as possible.

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